If you use cryptocurrencies it could be some time lag which is required for getting confirmations by the cryptocurrency network.
For deposits in Bitcoin, Litecoin, Bitcoin Cash, Dash and Ethereum we need at least 1 confirmation.
For deposits in Tether USDT ERC20 we need 12 confirmations.
For deposits in Tether USDT TRC20 we need 9 confirmations.
If your deposit hasn't appear in your account for a long time, please contact us